Tolling FAQs

WestConnex has a distance-based tolling system, like the existing M7 Motorway. Motorists pay only for the sections of the motorway they use and a maximum cap applies.

The new M4 opened to traffic in July 2017, and distance-based tolls commenced in August 2017. Tolls will be introduced as each section of WestConnex opens to traffic.

Cars will pay one third that of the trucks, reflecting the greater wear and tear trucks have on the motorway (an approach that is consistent with other Sydney motorways).

A full break down of trip totals is available on our tolling calculator. Although future tolls are all subject to minor change, the table below details the minimum and maximum toll motorists will pay as each stage of WestConnex is open to traffic. All tolls are in 2019 dollars.

 

Trip

Cars

Trucks

Open to traffic

Min

Max

Min

Max

New M4

1.91

7.89

5.73

23.65

2019

Widened New M4

1.91

4.93

5.73

14.79

Open now (2017)

New M4 Tunnels

2.47

4.27

7.41

12.81

2019

New M5

6.69

6.69

20.06

20.06

2020

M5 East

2.93

6.69

8.77

20.06

Open now

M4-M5 Link

3.04

4.74

9.12

14.20

2023

WestConnex Total (incl Cap)

1.91

9.30

5.73

27.91

2023

As part of the work on the New M5 which will duplicate the M5 East corridor, 11 toll gantries will be installed at on and off ramps on the existing M5 East from King Georges Road to Cooks River from around October 2018.

The locations are:

  • King Georges Road - westbound off-ramp
  • King Georges Road - Mainline, east and westbound lanes
  • King Georges Road - eastbound on-ramp
  • Kingsgrove - eastbound on-ramp
  • Kingsgrove – westbound off-ramp
  • West of Bexley road - eastbound off-ramp
  • West of Bexley road - westbound on-ramp
  • Princess Highway - eastbound off-ramp
  • Marsh St - westbound on-ramp
  • Marsh St - eastbound off-ramp
  • Cooks River - eastbound mainline (M5 East mainline south-east of Marsh Street)
  • Cooks River - westbound mainline (M5 East mainline south-east of Marsh Street)
     

The following structures are gantries only and not toll points;

  • Kingsgrove -eastbound mainline (east of King Georges Road)
  • Bexley - westbound mainline (west of Bexley Road)
  • Marsh Street - eastbound on-ramp

These gantries provide maintenance access only.

Two more gantries will be installed on the New M5 tunnels near the St Peters Interchange.

Tolls will not be charged until these toll point structures become operational when the New M5 opens in early 2020.

Toll testing

Testing of the tolling equipment is underway to ensure accuracy of the system ahead of the motorway becoming operational. Motorists are reminded to ignore the beep.

The toll gantry technology will enable distance-based tolling which is a fairer and more equitable system in which motorists only pay for the section of motorway they use.

Some drivers will prefer to use the faster, wider WestConnex New M4 motorway. Others will prefer to use Parramatta Road. There will always be a choice.

Using the WestConnex New M4 allows you to bypass 28 sets of traffic lights and a level crossing on Parramatta Road between Church Street Parramatta and Concord – meaning faster, safer and more reliable trips.

Only once a year. Unlike the majority of New South Wales motorways which increase quarterly, WestConnex tolls increase annually on 1 January.  There will be a maximum increase per annum of four per cent or the consumer price index (CPI) – whichever is greater – until 2040. After that, CPI will apply. Read more about WestConnex tolls.

New and significantly improved sections of motorway delivered as part of WestConnex will be tolled as they progressively open to traffic between mid-2017 and 2023. Visit the tolls page for more information.

The first major part of WestConnex is now open - the new M4 between Parramatta and Homebush, which will provide motorists with better access ramps, new smoother road surfaces and extra lanes in each direction. Distance-based tolls apply on the new M4. More than 80 percent of the M4 - between Emu Plains and Parramatta - remains free.

We are doubling the capacity of the M5 East corridor by building a New M5 which will help almost halve average travel times on the current M5 East and double average travel speeds during peak times. We are also upgrading part of the M5 East and a toll will be introduced on this motorway to account for the significant improvements in travel time and reliability motorists will experience once the WestConnex New M5 is opened. 

Trips using Marsh Street ramps (between Marsh Street and General Holmes Drive) will remain toll free.

For faster trips on the new M4 between Parramatta and Homebush, motorists will need a working electronic tag or pass correctly fitted in your vehicle.

The new M4 accepts any toll tag products. If you have an existing toll tag account, please make sure your licence plate is linked to the account by contacting your tag provider.

If your vehicle does not have an electronic tag or pass, you can get one here.

Distance-based tolls apply on the new M4 between Church Street and Homebush Bay Drive. 

If your vehicle does not have an electronic tag or pass, you can get one here.

When did you drive on the new M4?How can you pay the toll?

Less than three days ago

You can pay your toll online by visiting myetoll.com.au or calling on 13 18 65.

Between four and seven days ago

If you travelled on the New M4 four to seven days ago, you can pay your toll by opening a tag account or linking your vehicle to an existing tag account.

Seven days or more ago

If you travelled on the New M4 more than a week ago, you will receive a toll notice in the mail. To pay a reduced administration fee, open a tag account and pay the toll with your account.

No cashback arrangements will apply on WestConnex motorways.

Yes. Three new tolling gantries east of Homebush Bay Drive are being tested until the New M4 tunnel opens in 2019. 

Drivers passing through the following toll points should ignore the beep as charges will not apply:

  • Homebush Bay Drive eastbound on-ramp
  • Homebush Bay Drive westbound off-ramp
  • Powells Creek on-ramp


You are legally required to pay a toll

Motorists that travel on the WestConnex tollway must pay the toll and any associated administration charges when they drive on a toll road. The tolls and any charges must be paid via a tag, pass or app. A requirement to pay a toll or charge includes a requirement to pay any administrative charges imposed.

It is an offence for the driver of a vehicle that passes a toll point to not pay a toll or charge payable for the use of the tollway. If you travel on a toll road without making an arrangement to pay the toll within 3 days, the toll recovery process will commence.
 

Ways to pay a toll

Charges and administrative fees

Video matching fee: 55c video matching fee (when a vehicle does not have a tag and is identified as such) this could be a tagless account, when a tag fails to read, or when a tag is not valid. This is an administrative charge to assist in recovering the cost of collecting the toll in this manner.
 

Toll Notices

A Toll Notice may be issued to the registered operator of the vehicle detected. The letter will request payment of the toll and an administration fee to recover the cost of collecting the toll in this manner.

If you pay with an electronic tag account: Pay the toll + $1.10 toll notice transfer fee per toll infringement (this is a discounted amount).
 

If you receive a toll notice in the mail:

Toll Notice: $10 toll notice administration fee per toll infringement (or $1.10 (a discounted amount) if transferred to valid tag account).

Final Toll Notice: $20 toll notice administration fee per toll infringement (or $2.20 (a discounted amount) if transferred to valid tag account).​​​

 

For further information

For further information on toll notices, go to the RMS website.
 

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Other charges

Other charges may be charged by the account issuers and they can be found on their websites. For NSW, these include:

If you want to dispute a charge:

Step 1: Submit your objection or complaint in writing to your tag provider or info@westconnex.com.au within 60 days

Step 2: Your enquiry will be handled by Service NSW on behalf of WestConnex with a decision made within 14 days

If you’re not satisfied with the outcome:

Step 3: You can apply for an independent review of the decision within 14 days by writing to info@westconnex.com.au

Step 4: The decision will be review by WestConnex with a final decision handed down within 21 days

If you’re still not satisfied with the outcome:

Step 5: Contact the Tolling Customer Ombudsman